Identified - We have are seeing higher then usual latencies from superonline connections towards Turkey.
We are working with upstream carriers to have it fixed.
Please report the latency issue to your ISP customer care if you are a superonline customer
Jul 19, 21:32 UTC
Services Operational
90 days ago
99.93 % uptime
Today
www.hiperz.com   ? Operational
90 days ago
99.92 % uptime
Today
n1cp cluster   ? Operational
90 days ago
99.99 % uptime
Today
API cdn cluster   Operational
90 days ago
100.0 % uptime
Today
geoip   ? Operational
90 days ago
99.97 % uptime
Today
netperf   ? Operational
90 days ago
99.78 % uptime
Today
Stripe Checkout.js   Operational
Gameservers AF Operational
South Africa - Johannesburg   Operational
Gameservers AS Operational
Hong Kong   Operational
Singapore   Operational
Gameservers EU Operational
France   Operational
Germany   Operational
Finland   Operational
Italy   Operational
Netherlands   Operational
Poland   Operational
Russia - Moscow   Operational
Romania   Operational
Serbia   Operational
Spain   Operational
Sweden   Operational
Turkey   Operational
UK   Operational
Gameservers ME Operational
United Arab Emirates - Dubai   Operational
Gameservers NA Operational
Atlanta   Operational
Canada - Montreal   Operational
Chicago   Operational
Dallas   Operational
Denver   Operational
Los Angeles   Operational
Miami   Operational
New York   Operational
Seattle   Operational
Washington D.C.   Operational
Gameservers OC Operational
Melbourne   Operational
Sydney   Operational
Gameservers SA Operational
Brazil   Operational
Teamspeak Operational
TeamSpeak NA   Operational
TeamSpeak EU   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
realtime latency and routing optimization throughput ?
Fetching
Past Incidents
Jul 20, 2018

No incidents reported today.

Jul 18, 2018

No incidents reported.

Jul 17, 2018

No incidents reported.

Jul 16, 2018

No incidents reported.

Jul 15, 2018

No incidents reported.

Jul 14, 2018
Resolved - This incident has been resolved.
Jul 14, 06:35 UTC
Monitoring - Hi,

we are aware of high latencies for users in Denmark on Fibia and EnergiMidt.

We identified a possible issue on their nianet interneconnection at DECIX.

We are not the only one affected, Official Valve MM Germany has exactly the same issues along with many other networks in Germany.

If you are on one of those two ISP please contact the respective support and tell them you have high lantency towards the server IP you were playing on

We will keep the situation monitored and provide updates
Jul 13, 16:26 UTC
Jul 13, 2018
Resolved - This incident has been resolved.
Jul 13, 13:09 UTC
Update - Engineers have identified packet loss being caused by issues with a number of top of rack devices, stemming from this mornings' network incident, requiring these devices to be rebooted. Customers on these devices will see 3-4 minutes of downtime while the device reloads. We will be rebooting these devices one after another over the next hour.

The devices affected are:
es-17-3
es-18-2
es-18-5
es-18-9
es-20-1
es-2-7
es-8-0607-p1
es-8-0612-p1
sw-13-3
sw-14-10
sw-14-2
sw-14-3
sw-14-5
sw-14-6
sw-14-8
sw-16-1


Affected Infrastructure:
Components: Colocation, Dedicated Servers, Network
Locations: Brisbane - Syncom BNE, Melbourne - Equinix ME1, Melbourne - NextDC M1, New Zealand, Sydney - Equinix SY3, Sydney - Equinix SY4, Sydney - Syncom SYD1, Sydney - Syncom SYD2
Jul 13, 12:55 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 13, 10:38 UTC
Jul 12, 2018
Resolved - This incident has been resolved.
Jul 12, 12:18 UTC
Update - We are continuing to work on a fix for this issue.
Jul 12, 12:18 UTC
Update - Issues still persisting - we are awaiting upstream carrier to fix the routing issue they are facing
Jul 12, 11:22 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 12, 09:35 UTC
Investigating - We are currently investigating connectivity issues to Johannesburg
Jul 12, 08:07 UTC
Jul 11, 2018
Resolved - This incident has been resolved.
Jul 11, 11:54 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 11, 11:31 UTC
Resolved - This incident has been resolved.
Jul 11, 11:07 UTC
Identified - Maintenance part #2 on the website and support ticketing system backend
Jul 11, 07:55 UTC
Jul 10, 2018
Resolved - Incident closed. We will complete the secondary part of maintenance tomorrow morning CEST
Jul 10, 16:55 UTC
Update - We are continuing to work on a fix for this issue.
Jul 10, 16:29 UTC
Identified - Maintenance started
Jul 10, 15:52 UTC
Investigating - We are starting soon an emergency maintenance on the support website backend
Jul 10, 15:32 UTC
Resolved - This incident has been resolved.
Jul 10, 10:23 UTC
Update - Due to a routing problem, the systems are currently not reachable.
Jul 10, 10:17 UTC
Investigating - We are currently investigating this issue.
Jul 10, 10:00 UTC
Completed - The scheduled maintenance has been completed.
Jul 10, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 09:00 UTC
Scheduled - Scheduled network maintenance in Brazil - brief connection interruptions expected
Jul 5, 16:23 UTC
Jul 9, 2018
Resolved - This incident has been resolved.
Jul 9, 16:01 UTC
Monitoring - Direct routes restoring. We are keeping the network monitored
Jul 9, 15:37 UTC
Update - We are continuing to work on a fix for this issue. Alternate ingress points in Amsterdam and Helsinki still active for some subnets.
Jul 7, 18:13 UTC
Update - We are continuing to work on a fix on this issue. Meanwhile keeping some subnets re-routed to Netherlands (Amsterdam) and Finland (Helsinki) for stability reasons
Jul 6, 14:55 UTC
Update - We are continuing to work on a fix for this issue.

Affected network segments are now being re-routed to Netherlands (Amsterdam) and Finland (Helsinki) as network ingress points
Jul 5, 15:25 UTC
Update - We are putting in production part of the affected network capacity.

Latency to certain servers in Sweden could be a little higher then usual.

Upstream carrier working around the clock to restore optimal latencies, meanwhile we are closely monitoring the network and services healthy.

Our first priority right now is stability.
Jul 5, 12:48 UTC
Identified - Datacenter running with degraded performance - currently removed from production and not serving traffic
Jul 5, 09:31 UTC
Resolved - This incident has been resolved.
Jul 9, 12:39 UTC
Update - We are continuing to work on a fix for this issue.
Jul 9, 12:38 UTC
Identified - We are currently experiencing a fault on our switch fsn1-dc11-sw_620. Our technicians are working hard on analyzing the cause of the interruption in order to solve the issue.

Please bear with us. As soon as more information is available, we shall inform you via this website.

We apologize for any inconvenience. Thank you for your understanding.
Jul 9, 12:36 UTC
Jul 8, 2018

No incidents reported.

Jul 6, 2018
Completed - The scheduled maintenance has been completed.
Jul 6, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 05:00 UTC
Scheduled - Due to a planned UK network maintenance there may be a 5-10 minute period of downtime while routing / MPLS paths are updated
Jul 6, 01:31 UTC